Cignition Privacy Policy

1. Contact Us

Last updated: August 11, 2022

You may contact us for any reason using the following:

Mailing Address:
Cignition 21 Hillbrook Drive
Portola Valley, CA 94028
attn: Privacy

Email Address: support@cignition.com

2. Information Collection

We collect information primarily when voluntarily provided to us by you to participate in and use our applications. If you would like to review any of the information we have in our systems about you or your student, please contact us using the contact information in this Privacy Policy. When anyone uses our applications, products, or services, we collect information around that use. Adults (including but not limited to parents / legal guardians) may provide us with voluntarily supplied personally identifiable information upon registration. Students may, at the time of registration, create a user name, and our system creates an electronic persistent identifier for each student associated with that user name. While parents / legal guardians and/or teachers may have access to student user names to track student performance and results, and the system can utilize the persistent identifier to modify gameplay to adjust to the student’s ability level, our systems do not maintain student personal information, and we do not have the ability to associate persistent identifiers with any particular student. We may use information in our systems in an anonymous and aggregated manner to measure all students’ performance to improve our applications, products, and services.

Cookies and Pixel Tags:

We use standard technologies such as a “cookie” and pixel tags to collect information about how the Site is used. A cookie is a small removable data file that is stored by your web browser on your computer. We use cookies to, among other things, identify your computer during a particular session, i.e., when you sign into the Site, and analyze Site visitor behavior. Cookies enable you to store your password for fast logon and other conveniences. We do not store personal or sensitive information in cookies. Pixel tags, also known as beacons or Clear GIF’s, are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly on web pages.

IP Addresses:

We collect and analyze traffic by keeping track of the IP addresses of our visitors. An IP address is the unique numeric identifier assigned to each browser accessing the Internet. An IP address, by itself, cannot identify you personally. However, when combined with other information provided by your Internet Service Provider (ISP), your IP address can be used to identify the computer originating a message.

3. Opting Out

Cignition applications are customized for each student. All information we request is required to use Cignition applications. At any time, you may revoke your consent to allowing your student to use Cignition applications. If you do so, we will retain anonymous information, but your student will no longer be able to use Cignition applications. You may also be able to opt out of a student's school sharing information with us.

4. Use and Sharing Information

We use information only to provide and improve Cignition education applications, products and services, and for no other commercial purposes. We do not share any information with anyone or any third party for commercial purposes or marketing purposes. We do not sell student personal information for any purpose. We do not keep student personal information for longer than is necessary to provide our services.

For tutoring services, we provide the student’s first name and other relevant information to the tutor for the tutor to provide tutoring services.

For the purpose of operating our business, we may transfer information to our service providers who may use that information only to conduct our business. For example, service providers may handle data management, e-mail distribution, market research, and information analysis. We provide our service providers with the information they need to perform their services and work with them to protect your information.

We reserve the right to share information with legal authorities if it is necessary to investigate, prevent, or otherwise take action regarding suspected fraud, situations involving threats or potential harm, or if otherwise required by law (such as by a subpoena, court order, or other legal means). In the event that we reasonably believe that you have violated any of the terms or policies governing your use of the Site, we reserve the right to use any information we have collected about you in connection with any efforts we make or made by any of our agents on our behalf. We may share information with other entities affiliated with us for internal reasons, primarily for business and operational purposes including any corporate reorganization, restructuring or other corporate change. In addition, if we sell the company including the Site and any of our products and services, information may be one of the business assets we transfer. We reserve the right to disclose and transfer user information in connection with any activity and/or transaction described above, however, we will not contract with or transfer the company to a third party that will not agree to abide by the terms of this privacy policy, unless your consent is obtained.. Notwithstanding the foregoing, all information will be retained for educational purposes only.

5. Security Measures

Information submitted via the Internet, including through a web page, e-mail, or mobile communications, is subject to interception or incorrect routing, and the Internet is not a fully secure communications channel. Please consider this prior to submitting any information to us.

While we follow generally accepted industry standards to protect the personal information submitted to us, no method of transmission over the Internet, or method of electronic storage, is perfectly secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If we learn of a breach of our systems and that third parties have gained unauthorized access to any information in our systems, we will work with appropriate entities, law enforcement personnel, and other authorities, to determine if public or other notice is necessary or appropriate under the circumstances.

6. International Users

This Site is operated, in whole or in part, from the United States. By using this Site, regardless of where you live in the world, you consent to have your personal data transferred to and processed in the United States, and allow us to use and collect your personal information in accordance with this Privacy Policy.

7. Unsubscribe / Contact Us

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or would like to update or change your personal information or preferences, use the Contract Us information in this Privacy Policy. However, we may send you service-related announcements and transactional e-mail from time to time through the general operation of the Site or by e-mail. If you do not want to receive any e-mail from us in the future, click the “unsubscribe” reference in any e-mail we send you.

8. COPPA

In accordance with the Children’s Online Privacy Protection Act, (www.COPPA.org) parents and legal guardians of children under 13 years of age must consent to certain collections, uses and disclosures of the personal information of their children. Cignition administers its services pursuant to its privacy policy and in accordance with COPPA. By utilizing Cignition’s services, you consent to Cignition’s collection, use, and/or disclosure of your child’s personal information to provide its services and interact with your child. Cignition will not use your child’s personal information for any other purpose. You may revoke your consent at any time – simply contact us and let us know, and we will immediately delete your child's personal information from our systems.

9. Google Analytics

Our Cignition.com website may use Google Analytics, a web analysis service provided by Google, in order to better understand your use of our website and how we can improve it. Note that Google Analytics is NOT used on our FogStoneIsle.com website, which is used by students. Google Analytics never has access to any student data. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google utilizes the data collected to track and examine the use of our websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the website to contextualize and personalize the ads of its own advertising network. To more fully understand how Google may use the data it collects on the website, please review “How Google uses data when you use our partners' sites or apps,” (located here or any successor URL).