Frequently Asked Questions

Cignition caters to entire districts, schools, and individual families. District/school staff who are interested in getting more information can speak directly with a team member, and families can schedule their first free session here. You can also email us at info@cignition.com.

Our tutors are certified, experienced educators who bring extensive knowledge and passion to each session. Through a rigorous vetting process, we ensure that each tutor is well-equipped to support diverse learners and meet high standards. On average, our tutors have over 10 years of teaching experience, and more than 80% hold advanced degrees. Many have served as Math or ELA Coaches or Specialists, bringing specialized expertise to help students succeed. Continuous professional development is a core part of our program, with tutors receiving regular feedback to refine their skills and stay current with best practices in education.

We currently cover K-12 Mathematics and ELA (English Language Arts).

We have recently added ELA to our program.

Our tutors are matched with students based on their specific grade level and individual learning needs, ensuring a personalized approach to math. Each tutor addresses core concepts and skills relevant to the student’s current curriculum while also identifying and closing any gaps from previous years. When appropriate, tutors introduce advanced material to support accelerated learning.

We employ only certified math or ELA professionals, many of whom have deep experience working with children that have special needs. We’ll match your child with the right tutor/educator that specializes in your child’s area of need, including:

• Dyscalculia & Dysgraphia
• AD(H)D - focus concerns
• Autism Spectrum/Aspergers
• Dyslexia
• Executive Function
• Slow Processing Speed
• Working memory deficits and/or long-term memory issues
• Anxiety disorder
• Student conduct disorders
• English Language Learners
• Auditory Processing Disorder
• Visual Processing Disorder

Take a guided tour of Cignition or set up a meeting now. You can also email us at info@cignition.com.

Cignition currently only works with U.S.-based residents but has plans to expand internationally in the future.

Head over to our technical support page and have all questions about devices, browsers, and program integrations answered.

Upholding student privacy is of the utmost importance to Cignition. We do not share any information with anyone or any third party for commercial or marketing purposes.

For tutoring services, we provide the student’s first name and other relevant information to the tutor so that they are matched accordingly. Our full Privacy Policy is available for additional information.

Yes, we currently employ countless tutors/educators that are fluent in Spanish. We’re also continuing to add tutors/educators with additional language capabilities.

For teachers or administrators, go to the Fogstone Isle portal and create an account, or contact your designated Cignition Program Manager.

Yes, ESSER learning loss recovery funds are applicable for our program.

You can contact our support team by emailing support@cignition.atlassian.net. Our hours of support are 9am - 5pm CT.

We’re delighted to hear about the impact Cignition has had on your students! We have a few ways that you can share and support our mission of building deep conceptual understanding, one engaged learner at a time. Pick one or multiple of the following:

• Tell us what part(s) of our program you love most, and share with us what it has meant to your students through a testimonial.
• Share a post on social media.
• Be sure to tag us on social media and let us know you’ve posted something. We may ask to do a case study at your school!
• Write a review of Cignition on one of these sites: Google, EdSurge, Edshelf, Etc.
• Write a blog/article on your school website or news site and include a link to cignition.com

Cignition is proud to partner with major school districts and educational organizations across the United States. We have a statewide partnership with Ohio, allowing us to support numerous districts and students throughout the state. Additionally, we collaborate with Los Angeles Unified School District and Baltimore City Public Schools, among others, to bring impactful, high-quality tutoring to students nationwide.

Yes, our tutors/educators are available during the standard school year AND summer school.

We deliver individual (1-to-1) to small group (4-to-1) tutoring sessions. Our program is customized to fit each school’s specific needs.

Our tutors/educators are available seven days a week from 7am to 10pm ET.

Our recommended schedule for tutoring sessions is three to four times a week, with each session lasting 45 minutes, typically over a 14 to 18-week period, depending on the school calendar. This structure is designed to achieve a target of 25 contact hours per semester, which supports measurable progress and consistent learning. However, we understand that every school has unique scheduling needs, and our program can be adapted to align with specific goals and requirements. For more details on our program targets, visit our Schools Page.

No, Cignition offers both one-to-one and small-group tutoring options. One-to-one tutoring provides highly personalized attention tailored specifically to your child’s needs, while our small group tutoring offers an interactive, collaborative environment where students can learn alongside peers. Both options are designed to support your child’s growth in a way that best fits their learning style.

Students need a device that supports Windows, Mac, or Chrome OS, ideally using Google Chrome as their browser. Sessions are conducted via Zoom, so a microphone is necessary for active participation. We also recommend a quiet, calm environment conducive to learning. Additional technical requirements can be found on our Tech Support page.

Student safety and privacy are top priorities at Cignition. We have a strict third-party privacy policy, and all tutors undergo child abuse prevention training. Tutors are encouraged to report any safety concerns directly to us so that we can address them immediately. Additionally, our secure platform ensures a safe learning experience for all students.

• For One-to-One Tutoring: Yes, you can cancel a session with at least three hours' notice to avoid being charged. We don’t typically reschedule canceled sessions, but you can adjust your overall schedule by contacting familytutoring@cignition.com and CC-ing your tutor.
  
  
• For the Small Group Program: You can unenroll from the program and receive a full refund through the end of the second week. After that, no refunds are provided.

• One-to-One Tutoring: You are only charged for sessions that occur. If you prepaid for a package and didn’t use all sessions, we’ll refund the remaining sessions. You may also opt for monthly installment payments, which are due by the 5th of each month.
  
  
• Small Group Program: Full payment is required to reserve a spot in the group. You can unenroll and receive a full refund until the end of the second week of the program; however, no refunds will be issued after this period.

We specialize in Mathematics and English Language Arts, but we’re continually expanding our services. Please let us know your child’s needs, and we’ll explore how we can accommodate them.

We value your feedback. Please share any thoughts or concerns by emailing us at familytutoring@cignition.com.